First Download nokia care suite From here Download And Data Package Manger from here Download Install the both. Then follow the steps in picture below: 1. Launch Nokia Care Suite and run data package manager PS: Who have already downloaded the firmware skip step 1 and 2 and copy the firmware to c:\ProgramData\Nokia\Packages\Products\rm-980\ To view the "programdata" folder u need to unhide the folder To unhide go organize>Folder option> View then tick show hidden files,folders and drives and untick protected system files (recommended) then apply ok. Then u can see Programdata folder in C: who dont find products folder in packages , just create a new folder and rename it to "products" and copy RM-980 folder there 2. Just follow the steps in picture for firmware download and wait till finish download 3. After download complete run Nokia Care Suite and then product support tool for store 5.0 , then follow the steps in picture Then then And Final step: Just follow the instruction in pop up You are done !